At Yzlet.rs, we want you to be fully satisfied with your purchase. If for any reason you are not, please review the conditions below under which we grant refunds.
1. Request Timeframe
Refund requests for physical products can be submitted within 14 days of the delivery date. Digital products are non-refundable (see Section 2 below).
2. Digital Products (eBooks, maps, guides, tutorials)
All sales of digital products are final and non-refundable. Due to the nature of digital content, once a product has been delivered, downloaded, or access has been granted, it cannot be returned, and no refund will be issued — regardless of whether the product has been used.
Before purchasing, we encourage customers to carefully review product descriptions to ensure the item meets their expectations.
3. Physical Products
We grant a refund or replacement for physical products if:
- The product arrives damaged or defective.
- The wrong item was shipped.
- The product was not delivered within the stated delivery timeframe.
- The customer wishes to return the product in its original, unused condition within 14 days of delivery (return shipping costs are covered by the customer, unless the error occurred on our end).
4. How to Submit a Request
To submit a refund request, please email us at podrska@yzlet.rs with the following information:
- Order number
- Purchase date
- Reason for the request
- A photo of the product (if the issue involves damage or an incorrect item)
Your request will be processed within [e.g. 3-5 business days].
5. Refund Method
Approved refunds will be issued to the original payment method used for the purchase, within [e.g. 7-14 business days] of approval.
6. Exceptions
Refunds will not be granted in the following cases:
- Any request for a digital product (see Section 2 — digital products are non-refundable under all circumstances).
- Damage to a physical product caused by improper handling by the customer.
- Requests submitted after the 14-day period has expired.
7. Contact
For any refund-related questions, please contact us at: 📧 podrska@yzlet.rs
8. Policy Updates
We reserve the right to modify this Refund Policy at any time. Changes will take effect immediately upon posting on this page.
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- podsrka@yzlet.rs