1. General Policy
All products sold on this website are digital products (eBooks, maps, tutorials) delivered instantly after purchase. Due to the nature of digital content, all sales are final and non-refundable.
2. No Refunds After Access
Once the product has been:
- downloaded
- accessed
- or delivered via email
the transaction is considered completed and non-reversible.
We do not offer refunds, exchanges, or cancellations after delivery.
3. Exceptional Cases
Refunds may only be considered under the following conditions:
- Duplicate purchase (same product purchased more than once by mistake)
- Technical issue that prevents access to the product (and cannot be resolved)
To request support, you must contact us within 48 hours of purchase.
4. Support Before Dispute
If you experience any issue, you agree to contact us at: support@muskozenskiodnosi.rs
before initiating any dispute or chargeback. We are committed to resolving issues quickly and fairly.
5. Chargebacks & Payment Disputes
By completing a purchase, you agree that:
- You will not initiate a chargeback without first contacting our support team
- Unauthorized disputes may be considered fraudulent
In case of a dispute, we reserve the right to provide:
- Proof of purchase
- IP address and transaction data
- Access logs and download confirmation
- Communication history
to the payment processor (Stripe) to resolve the case.
6. Fraud Prevention
We actively monitor transactions for fraud and abuse.
Orders flagged as suspicious may be:
- delayed
- canceled
- or restricted from access
without prior notice.
7. Product Representation
We make every effort to clearly describe our products. By purchasing, you acknowledge that:
- results may vary
- the product is for informational purposes only
8. Contact Information
For any questions or issues, contact us at: support@muskozenskiodnosi.rs. We typically respond within 24 hours.
9. Policy Updates
We reserve the right to modify this Refund Policy at any time. Changes will take effect immediately upon posting on this page.
- Payments secured by Stripe
- Operated by Azomna LLC
- podsrka@yzlet.rs